Privacy policy

At SnugHaven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address
  • Device information
  • Browser type
  • Website usage information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your questions
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Analyze website performance

Payment Information

Payments are processed securely through trusted third-party payment providers.

SnugHaven does not store your full credit card or payment information on our servers.

Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Personalize your shopping experience

You can manage or disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

To operate our business, we may share limited information with trusted service providers, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Email service providers
  • Analytics providers such as Google Analytics

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee complete security, we continuously work to safeguard your information.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your personal information where permitted by law
  • Object to certain processing activities

To make a request, please contact us using the email below.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:

SnugHaven

📧 Email: hellosnughaven@gmail.com

We aim to respond within 24–48 business hours.