Shipping policy
Thank you for shopping with SnugHaven. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be extended during holidays or periods of high order volume.
Estimated Delivery Times
Estimated delivery times after your order has been shipped are:
| Destination | Estimated Delivery |
|---|---|
| United States | 6–13 business days |
| Canada | 7–15 business days |
| United Kingdom | 6–13 business days |
| Australia | 7–15 business days |
| Other International Locations | 7–20 business days |
Delivery estimates are not guaranteed and may vary depending on customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
After your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to become active after shipment.
If you do not receive your tracking information within this time, please contact us.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us immediately.
Once an order has been shipped, we may not be able to make changes to the delivery address.
Delayed Deliveries
Although we strive to meet the estimated delivery times, delays can occasionally occur due to:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
We appreciate your patience should any unexpected delays arise.
Lost or Missing Packages
If your order has not arrived within 20 days after receiving your shipping confirmation email, please contact us at:
Email: hellosnughaven@gmail.com
Please include:
- Your full name
- Order number
- Email address used for the purchase
Our support team will investigate the issue and work toward an appropriate resolution.
Product Information
Unless otherwise stated on the product page, our knee support products are sold individually (one piece).
Please review the product description carefully before placing your order.
International Orders
International shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
SnugHaven
📧 Email: hellosnughaven@gmail.com
Customer Support Response Time: 24–48 business hours