Refund policy
At SnugHaven, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand your options.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include any accessories or inserts that came with the product.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact our customer support team at:
Email: hellosnughaven@gmail.com
Please include:
- Your order number
- Your full name
- A brief explanation of the reason for your return
If your return request is approved, we'll provide detailed instructions on where to send your package.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery at hellosnughaven@gmail.com and include clear photos of the issue. We'll review your case and work with you to provide a suitable solution.
Exchanges
If you would like a different size or replacement item, we recommend requesting a return for the original item first.
Once your return has been approved, you may place a new order for your preferred size or product.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns for products that:
- Have been used or worn
- Are damaged due to misuse
- Are returned without their original packaging
- Are returned more than 30 days after delivery
If you're unsure whether your item qualifies, please contact us before sending it back.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective product, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service when returning your item, as we cannot guarantee receipt of returned packages that are lost in transit.
Refunds
Once we receive and inspect your returned item, we'll notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hellosnughaven@gmail.com.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled, but you may request a return once it has been delivered in accordance with this policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
SnugHaven
📧 Email: hellosnughaven@gmail.com
We aim to respond to all customer inquiries within 24–48 business hours.